Shipping Policy
Shipping Policy

At Home Grow Enterprise we are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website or mobile.

Below are some more shipping related points:

Each order would be shipped only to a single destination address specified at the time of payment for that order.

We make our best efforts to ensure that each item in your order is shipped out on the same or next day of the order date. However in some cases, it may take longer, up to 2 or more working days, to ship the order as the product may have to be procured where there is a heavy demand.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and immediately call us.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Delivery Terms

Orders placed after 8 A.M & Before 8 P.M will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Transit Time Domestically

In general, domestic shipments are in transit for 1 day. i.e We will deliver your orders within 1-2 Hours after Your Order Is Processed.

Transit time Internationally

Generally, orders shipped internationally are in transit for 1 day.. We are able to offer a more specific estimate when you are choosing your delivery slot.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the estimated time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.(Currently This Tracking Option is Not Given, In Future We Will Give Tracking Option)

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been ‘Processed’.

For all customer service enquirers, please call or Whatsapp us at 7788996891.

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